Refund policy

Return & Refund Policy

1. Overview

At Zephyr, we take pride in the quality and craftsmanship of our fragrances. Each bottle is carefully packed and inspected before dispatch. However, if there’s an issue with your order, we’re here to help.

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2. Returns

Due to hygiene and safety reasons, we do not accept returns or exchanges on perfumes once they’ve been opened or used.
Returns are only accepted if:

You received the wrong product, or

The item arrived damaged or defective.

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

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3. Reporting an Issue

If you receive a damaged or incorrect order:

Please contact us within 48 hours of delivery at [your email address] or through Instagram DM (@zephyr.fragrance).

Include your order number, proof of purchase, and photos of the issue.
Our team will review your request and get back to you within 2 business days.

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4. Refunds

Once your return is approved, your refund will be processed through your original payment method within 5–7 business days.
Please note:

Delivery charges are non-refundable.

Refund processing times may vary depending on your bank or payment provider.

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5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us within 48 hours of receiving your order.

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6. Non-Returnable Items

Opened or used perfumes

Gift cards or promotional items

Sale or discounted items

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7. Contact

For any questions about our Return & Refund Policy, please reach us at:
zephyr.fragrances22@gmail.com
@zephyr.fragrance